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Full timeTechnology

Enterprise Product Support Engineer

ProofpointMelbourne, Melbourne🇦🇺AustraliaPosted 17 Oct 2026

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationMelbourne, Melbourne, Australia

Job description

Proofpoint is seeking a Product Support Engineer to join our Enterprise-level support team. You will provide Tier 1 assistance to administrators and enterprise partners, troubleshoot complex issues, and coordinate product escalations with multiple support tiers, while ensuring customer satisfaction and effective problem resolution.

You should be familiar with email administration and security concepts, comfortable working in a fast-paced, customer-facing role, and capable of collaborating with

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