IT Field Support Technician

IT Field Support Technician | Columbus, OH | On-site | $23-$33 an hour This employer is a leading retail services provider known for its commitment to customer experience and innovation in the telecommunications space. They are seeking a dedicated IT Field Support Technician to ensure seamless technology operations across their retail locations. The Role • Provide primary hardware and software support for retail locations, resolving user issues escalated from the National Operations Center. • Answer, evaluate, and prioritize IT service requests via ticketing system, phone, email, and in-person. • Troubleshoot and resolve issues related to WAN/LAN, including cabling. • Manage and track IT inventory within a designated territory. • Coordinate with end-users and other departments to ensure service level agreements are met. • Maintain updated knowledge of company software, hardware, and approved procedures. What You'll Need • High School Diploma or equivalent. • Minimum of 3 years of verifiable technology support experience. • Strong troubleshooting and problem-solving skills. • Excellent organizational and communication abilities. • Ability to work independently and as part of a team. • Valid US driver's license with a clean driving history for the past 3 years. What's On Offer • Competitive hourly rate of $23-$33. • Opportunity to work in a dynamic retail environment. • Exposure to various IT systems and technologies. • Potential for growth within the IT support field. Apply via Haystack today!