Digital Adoption/Training SME

Digital Adoption/Training Analyst

Client: General Services Administration (GSA)

POP: 12+ months

Location: Remote; Must report on-site if local to Reston, VA

REQUIRED SKILLS

• Bachelor’s degree in Business Administration or a related field with 4 years of experience in federal or commercial industry 

• 2+ years of experience with lean-agile squads and collaborating with cross-functional teams to deliver high-quality solutions 

• Experience using ADDIE methodology to create and deliver IT training 

• Experience with SAP Concur, WalkMe, and/or Federal Travel Regulations 

• Experience with working with clients internal stakeholders and business partners 

• Experience leading client interactions workshops etc. either virtual or in-person 

• Experience in creating or modifying existing documentation to support the subject

TASKS

• Design and document training materials and deliver instructor-led training 

• Create, analyze, coordinate, and document complex IT products and processes and provide recommendations that enhance and reinforce system adoption. 

• Provide process and/or IT product subject matter expertise, conduct research, gather requirements, and conduct analysis related to IT processes, projects and/or services. 

• Create/update reports and propose actions and/or plans to leadership to assist in decision-making and drive the work to conclusion. 

• Display a technical aptitude and the ability to coordinate, design, and manage IT processes and work.