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AWS Connect Engineer Parsippany - NJ - New Jersey

Sierra Business Solution LLCParsippany-Troy Hills, NJ🇺🇸United StatesPosted 2 Sept 2026

Why This Role Stands Out

This hybrid AWS Connect Engineer role offers a fantastic opportunity to leverage your extensive AWS and telephony expertise to design and develop innovative contact center solutions, fostering significant career growth. You'll thrive here if you possess strong skills in Amazon Connect, Lambda, and DevOps, and are eager to contribute to a reputable company with a collaborative environment. Don't miss out on this chance to make a real impact and advance your career!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Parsippany-Troy Hills, NJ, United States
Posted
22 hours ago

Job Description

Role Description:

Competencies: 8-10+ years experience required

Digital : Amazon Web Service(AWS) Cloud Computing

Digital : DevOps Continuous Integration and Continuous Delivery (CICD)

Digital: Amazon Connect

Essential Skills:

AWS Connect Engineer Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles.

Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway.

Sound understanding of IVRIVA flows, Conversational Design, and Lex Bot integrations.

Experience integrating Connect with CRMs

Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting.

Experience with Kinesis streaming, call event logs, and analytics pipelines.

Good knowledge of AWS security (IAM, roles, policies, encryption).

Deployment experience using TerraformCloudFormation and DevOps pipelines.

Strong documentation, communication, and solution-design skills.

AWS Certifications: Solutions Architect AssociateProfessional, Developer Associate.

Experience with AIML, Contact Lens, sentiment analysis, and analytics.

Knowledge of WFMWFO tools (e.g., Verint, NICE).

Experience with monitoring and debugging using CloudWatch Insights and X-Ray.

Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.

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