Customer Care and Sales Advisor

Join Cable One (Sparklight) as a Customer Care and Sales Advisor I supporting residential and small business customers with internet, TV, and phone services. You'll handle inbound calls, answer account and billing questions, process orders, troubleshoot basic service issues, and recommend solutions that fit customer needs. In this people-focused, community-minded role, you'll build trusted relationships while meeting service and sales goals. We offer training, growth opportunities, and a collaborative culture where integrity, accountability, and customer care guide everything we do.

Responsibilities

• Handle inbound customer calls regarding internet, TV, and phone services
• Provide accurate information on products, services, and promotions
• Resolve billing, account, and basic technical issues
• Process new orders, changes, and cancellations in company systems
• Recommend and upsell services that align with customer needs
• Meet or exceed defined customer satisfaction and sales goals
• Document all customer interactions in CRM and related tools
• Collaborate with teammates and other departments to resolve complex issues
• Follow company policies, procedures, and compliance standards
• Participate in ongoing training to maintain product and service knowledge

Required Skills

• Customer service
• Inbound/outbound calling
• Sales and upselling
• Account management
• CRM software
• Billing and payment processing
• Problem resolution
• Written and verbal communication
• Multitasking in fast-paced environment
• Basic technical troubleshooting