Finance Customer Service

Position Type

Regular
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. Bring your passion for helping people and your drive to make a difference. Our service team plays a vital role in guiding clients toward their goals and delivering experiences that truly matter. You don’t need a finance background; what sets you apart is your commitment to serving others and your eagerness to learn and grow.

As a Financial Services Representative, you’ll be the trusted voice on the other end of the line. Answering inbound calls, listening actively, and taking ownership to deliver personalized support. Each interaction is an opportunity to create an exceptional experience through clear, empathetic communication, proactive education, and thoughtful solutions. We’ll support your growth from day one.

Through paid training in the Schwab Service Academy, you’ll gain the knowledge and confidence to earn your Securities Industry Essentials (SIE) and FINRA Series 7 & 63 licenses, opening doors to a meaningful career in financial services. If you’re ready to make an impact and build a future you’re proud of, this is where your journey begins

.

We offer competitive pay and bonus package that includes

Starting compensation of $54,100 during training ($26.01/hr.) plus an annual bonus opportunity of 10% of your base pay and other eligible earnings
Potential to increase their total compensation to $61,710 within their 1st year upon obtaining the required licensing and achieving performance-based pay increases:

$56,100 base ($26.98/hr.)
10% bonus opportunity depending on individual/corporate performance
Evening, overnight, and weekend shifts include up to 20% additional compensation, dependent on shift.

What you have
We believe great service starts with the right mindset and skills. Successful candidates demonstrate:

Requirements

A passion for helping clients and ensuring positive experiences.
Ability to convey information clearly and build trust.
Openness to feedback and a growth mindset.
Problem-solving with confidence and clarity.
Understanding and responding to client needs with empathy.
Accuracy and thoroughness in every interaction.
Working as part of a supportive team and adapting to change.
Ability to work 8:00am – 4:30 pm Monday through Friday during Schwab's training program, on-site.

After training is complete, the ability to work assigned shift to accommodate business needs to include evening, overnight, and weekend options.
Benefits of working evenings, overnight, and weekend shifts include increased compensation and remote work opportunities for qualifying shifts.
Your Talent Advisor will walk you through the training schedule, available shift groups, and the shift assignment process during the interview.

Example
shift
groups:
Weekend Day Shift (Start
between

7:30am-10:30am

ET, includes 1-2 weekend days)

Potential to work
remote
after training

IF
working both weekend days
are assigned
Weekday

Evening

Shift (Start 12pm-6pm

ET, Monday-Friday)

In office
Weekend Evening/Overnight Shift (Start at 1pm

ET Sat/Sun/Mon or

8pm

ET Friday/Saturday/Sunday)

Potential to work fully remote
after training

Preferred qualifications

Previous customer service or client relationship experience.
Bachelor's degree or higher
#Campus

What’s in it for you At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance