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Full timeOperations & Project Management

Team Lead, Product Enablement & Education

AircallSydney Office🇦🇺AustraliaPosted 16 Feb 2026

Why this role stands out

Step into a pivotal leadership role at a high-growth AI unicorn where you will drive meaningful impact by shaping how thousands of companies leverage cutting-edge communication technology. You will thrive in this hybrid environment if you are a strategic, collaborative leader who is passionate about building scalable enablement programs and fostering continuous team growth. Apply today to accelerate your career at the forefront of AI-driven innovation and join a global team that prioritizes ownership and professional excellence.

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationSydney Office, Australia
Posted8 months ago
Articulate

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
As Aircall continues its transition from a multi-product company to an AI-first platform, product complexity and expectations around value articulation are increasing for both sellers and buyers. Ensuring deep product understanding—across Core, Integrations, and AI—is now critical to driving adoption and growth.
To support this shift, we are investing further in our Product Enablement motion by hiring a Product Enablement & Education Team Lead to own the end-to-end Product Enablement motion across buyers and sellers, both strategically and operationally. This role combines team leadership, operating model ownership, and hands-on contribution to high-impact enablement and education initiatives. The role is central to ensuring our teams and customers can confidently understand, adopt, and articulate the full value of the Aircall platform and our AI suite of products.

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