Head of AI-Driven Customer Ops (Hybrid, Equity)

A leading online marketplace is seeking a Head of Customer Response to lead a world-class customer support function. This role is pivotal in driving efficiency and continuous improvement through technology and process excellence while enhancing both buyer and seller experiences. The ideal candidate should have a strong background in digital transformation and leadership within customer operations, particularly in e-commerce. The position is hybrid, based in either Bournemouth or Manchester, and offers a competitive salary up to £80,000.
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