Information Services Operations Manager

About the Organisation

Legal Services is passionate about ensuring justice is available and accessible for all South Australians. As the largest legal assistance service in SA, we provide trusted legal support, education on rights and responsibilities, and a platform to answer legal questions. Each year 140,000 South Australians benefit from our services.

About the Role

As the Information Services Operations Manager, you will oversee the end-to-end delivery of operational IT services, ensuring technology platforms, infrastructure and support services meet the evolving needs of the organisation.

You will lead internal service delivery teams responsible for service desk operations, infrastructure management and platform support, while also managing strategic vendor relationships and ensuring compliance with agreed service levels.

Reporting to the Chief Information Officer, you will be a valued member of the Information Services Leadership Team, playing a critical role in advancing our Digital Transformation Program and fostering a high performing, service oriented digital culture.

This role combines strong operational leadership with a continuous improvement mindset, driving service excellence, innovation and enhanced user experiences across the organisation.

Essential Responsibilities

• Oversee the delivery of operational IT services, ensuring alignment with organisational goals.
• Lead and mentor service delivery teams, fostering a high performing and collaborative environment.
• Manage and optimise vendor relationships, ensuring service level agreements are met or exceeded.
• Drive continuous improvement initiatives to enhance service quality and user experience.
• Contribute to the Digital Transformation Program, promoting adoption of new technologies and processes.

What You'll Need

• Experience in leading, managing and mentoring a team of information technology service staff to set direction, motivate staff and coordinate work.
• Demonstrated experience in transforming and managing significant information technology services in a complex environment.
• Demonstrated experience in delivering and successfully implementing information technology and digital solutions within change programs.
• Experience in managing large and complex outcome based IT contracts in an outsourced IT environment.
• Exceptional interpersonal skills enabling engagement with all levels of staff and stakeholders across Legal Services, external organisations and other agencies.
• Demonstrated knowledge of key IT management standards, including ITIL, PRINCE2 and SFIA.

Salary and Benefits

Salary: SS/SM1 - $144,421 per annum pro rata plus 12% superannuation and leave loading.

As a not for profit organisation, we offer attractive salary sacrifice arrangements, including up to $15,900 pre tax Fringe Benefit Tax (FBT) per year for general living expenses.

Other benefits include flexible working arrangements, generous salary sacrifice benefits through Smart Salary, payment of practising certificates and professional memberships for legal staff, inclusive Employee Assistance Program, training and development opportunities, in house continuing professional development (CPD) programme, contemporary workplace accommodation, career development opportunities, and a Workplace Health and Fitness program.

Employment Details

Ongoing contract at the SS/SM1 classification level.

Equal Opportunity Statement

We welcome applications from everyone. We are an inclusive employer and support diversity and inclusion by recognising our staff for their unique qualities, ideas and insights.