Business Development Manager

Business Development Manager Maintenance & SLA

Location: UK-wide

Job Type:Permanent

Working Pattern:Home-based for the first six months, with nationwide travel to customer sites thereafter.

Salary:£45,000 to £55,000 basic salary

OTE: Up to £90,000

Benefits for Business Development Manager Maintenance & SLA

• £45,000 to £55,000 basic salary

• OTE up to £90,000

• Performance-related bonus or commission

• Benefits package

• National autonomous role

• Opportunity to build a new service division from the ground up

• Long-term progression as the maintenance and SLA offering grows

Introduction for Business Development Manager Maintenance & SLA

Industrial Connected Talent is supporting a specialist engineering and field services business in the search for a Business Development Manager to establish and grow a new Maintenance & SLA division.

This is a high-impact commercial role focused on developing planned maintenance, breakdown response and service-level agreement solutions for automation, intralogistics and material handling environments. You will help shape the service offering, secure pilot customers and build a scalable recurring-revenue model.

Responsibilities for Business Development Manager Maintenance & SLA

As Business Development Manager, you will take ownership of developing the new service line, working closely with senior leadership and operational teams to ensure the commercial model is practical, profitable and deliverable.

• Validate demand across end users, 3PLs, retailers, manufacturers, OEMs and system integrators

• Develop service offerings covering planned maintenance, breakdown response and SLA contracts

• Build pricing models for call-outs, planned visits, retainers and service agreements

• Secure pilot customers and convert service requirements into clear commercial scopes

• Develop a qualified pipeline for recurring maintenance and national service contracts

• Support service mobilisation, customer onboarding and operational processes

• Help define technician coverage, subcontractor strategy and response models

• Report pipeline, recurring revenue, margin and service performance to senior management.

Requirements for Business Development Manager Maintenance & SLA

The ideal candidate will have experience developing, selling or managing maintenance, field service, breakdown response or SLA contracts within automation, intralogistics, material handling, manufacturing or a related technical service environment.

• Proven business development or commercial experience within technical service contracts

• Understanding of maintenance, field service, breakdown response or SLA models

• Ability to develop service scopes, commercial models and delivery processes

• Knowledge of technician deployment, response coverage and subcontractor or OEM interfaces

• Strong credibility with engineering, operations, procurement and senior stakeholders

• Commercially practical with strong organisation and process-building skills

• Experience developing recurring-revenue contracts would be highly beneficial

• Full UK driving licence with willingness to travel nationally to customer sites after the first six months

Relevant Experience for Business Development Manager Maintenance & SLA

Experience within warehouse automation, conveyor systems, material handling, industrial maintenance, field service, facilities engineering, OEM service, planned preventative maintenance or automation support contracts would be particularly relevant.