Senior Experience Designer

We're a new-breed agency designed for the experience era. Our teams connect creativity, technology, and design to build experiences that people love, and that help brands grow.

We're looking for a Senior Experience Strategist to join our team (Melbourne or Sydney) for a 12-month fixed-term contract.

You'll be leading experience efforts across a range of clients and projects from digital products and services to brand and retail experiences, shaping strategy and delivering human-centred work that moves people and brands forward.

With great progression, the chance to work with the latest technology and some of the world's most famous brands, a normal day in the role of the Senior Experience Strategist includes:

What You'll Do (Day to Day)

• Lead and deliver end-to-end experience strategy and design across complex digital, service, and brand touchpoints.
• Own the design approach from discovery and framing through to delivery and optimisation.
• Conduct and synthesise research and testing to uncover user needs, pain points, and opportunities.
• Translate insight into artefacts like journey maps, service blueprints, user flows, wireframes, and prototypes.
• Facilitate co-design and stakeholder workshops, driving alignment and clarity across disciplines.
• Mentor and guide other designers, uplifting the craft and strategic thinking of the broader team.
• Partnering with creative, strategy, and technology leads to shape integrated, experience-led solutions.
• Champion design systems, accessibility, and best practice, ensuring our experiences are usable, inclusive, and delightful.
• Present confidently to clients, helping them connect design thinking with business and customer outcomes.

What You Bring: Essential

• 5+ years' experience in experience, service, or product design across agency, consultancy, or in-house environments.
• Proven ability to lead projects and teams, managing client relationships and delivery outcomes.
• Strong research and synthesis skills, translating insights into actionable design strategies.
• Advanced proficiency in Figma, Miro, and related design and collaboration tools.
• Expertise in information architecture, prototyping, and design systems.
• Experience facilitating workshops and presenting to senior stakeholders.
• A compelling portfolio that demonstrates end-to-end ownership, design impact, and team collaboration.

Desirable

• Some Agency experience - Akcelo can be a fast paced work environment and our senior team members will benefit from having experience working in similar places.
• Experience in coaching and mentoring other designers.
• Familiarity with CX strategy, behavioural design, or emerging tech (AI, motion, data-driven design).
• Exposure to agile or hybrid project delivery environments.
• Passion for evolving design practices and contributing to a creative culture.

Who are we?

• Genuine - Unpretentious, authentic and genuinely good humans.
• Experimental - Ditch the playbook. We make, break and build things, never fearing failure.
• Limitless - We have no ceilings, no boxes, no limits to the potential.
• Imaginative - We believe in magic. Creativity moves us.

Sound like something that you would love to be a part of?

We also offer employees benefits like Flex Fridays, gym memberships, free breakfast, regular social events, annual ski trips and more.

Akcelo is committed to nurturing, creating and building a diverse environment. We encourage all applications from diverse backgrounds, identities, beliefs and abilities to apply for this or any role with us.