Desktop Support Engineer (Part-Time / On-Demand)

Location: Warsaw, IN (Onsite)

Axiom Technologies is seeking an experienced Desktop Support Engineer to provide onsite Level 1 and Level 2 IT support for our client in Warsaw, Indiana. This is a part-time, on-demand dispatch role, ideal for experienced IT professionals looking for flexible project-based work.

Please Note:

• This is an on-demand dispatch role, and the number of working hours is not guaranteed.
• Candidates must be willing to travel to the client site when dispatched.
• Applicants must have their own standard IT support toolkit required for onsite troubleshooting and hardware installations.
• This position is offered only on a 1099 Independent Contractor basis. No benefits are provided.

Key Responsibilities

• Provide onsite Level 1 and Level 2 technical support for desktops, laptops, printers, peripherals, and related IT infrastructure.
• Troubleshoot hardware, software, operating system, and network-related issues while adhering to customer security and warranty requirements.
• Monitor and manage assigned support tickets, ensuring timely resolution and escalation when necessary.
• Update ServiceNow and other documentation repositories with accurate and timely information.
• Perform IMAC (Install, Move, Add, Change) activities, including hardware deployments, refreshes, and workstation setups.
• Install, configure, and support Windows operating systems, Microsoft Office, and Microsoft 365 applications.
• Provide desk-side support for end users and resolve technical incidents efficiently.
• Perform basic LAN and networking troubleshooting.
• Coordinate with internal IT teams and client stakeholders to resolve technical issues.
• Maintain high customer satisfaction through excellent communication and professional service.
• Identify process improvements and contribute to knowledge base documentation.
• Ensure compliance with company policies, procedures, and service standards.

Required Qualifications

• Minimum 3+ years of experience providing onsite IT Infrastructure/Desktop Support.
• Strong experience troubleshooting Windows 10 & Windows 11 environments.
• Experience supporting Microsoft Office Suite and Microsoft 365 (O365).
• Hands-on experience with desktop, laptop, printer, and peripheral support.
• Experience with ServiceNow or similar IT Service Management tools.
• Strong troubleshooting skills for hardware, software, and basic networking issues.
• Ability to work independently with minimal supervision.
• Excellent communication, customer service, and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Flexible availability to support on-demand service requests.

Preferred Certifications

• CompTIA A+
• At least one certification from Cisco or Microsoft
• OEM certifications such as Dell, HP, Lenovo, or Toshiba are a plus.

Employment Type

• Part-Time
• On-Demand Dispatch
• 1099 Independent Contractor
• No Benefits
• Onsite – Warsaw, IN

If you are an experienced Desktop Support professional who enjoys flexible onsite assignments and can work independently, we encourage you to apply.