Sales & Service Agent

We’re expanding our team, and looking to hire customer-focused people to join our central Rugby Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.

**No previous insurance experience is required, all training is provided**

40 hours a week spent between the hours of 9am-7pm Monday to Thursday & 9am to 6pm Fridays. No weekends or bank holidays.

Starting Salary: £27,976 with a quarterly performance-related bonus (potential to earn up to an extra £4,200 a quarter!)

During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.

To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).

In this role, you can expect to help people with a wide range of queries, like; setting up landlord insurance policies and capturing information, guiding each customer through their individual needs, all while focussing on doing the right thing for them.

On a day-to-day basis, you’ll:

• Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
• Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs
• Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
• Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.

• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you’ll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate
• GCSEs, or equivalent including English and Maths