Application Architect

Job Description:

We are seeking an experienced professional to join our team in a ServiceNow Developer role.

In this position, you will play a key role in implementing, configuring, and maintaining the

ServiceNow platform, driving business process automation, and delivering seamless IT services

management solutions to improve efficiency across various business functions.

Key Responsibilities:

Participate in the full ServiceNow implementation lifecycle, including requirement gathering,

solution design, configuration, testing, and deployment.

Design and configure ServiceNow modules such as ITSM (IT Service Management), ITAM (IT

Asset Management), and others based on business needs.

Develop integrations between ServiceNow and other enterprise systems using REST, SOAP,

and other relevant technologies.

Implement workflows, business rules, and automation to streamline processes and improve

user experience.

Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align

solutions with organizational goals.

Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow

platform.

Create and maintain comprehensive documentation for processes, configurations, and

solutions. Ensure that best practices and ITIL frameworks are followed.

Assist with upgrades, patches, and new releases to ensure platform stability and enhancement

of functionality.

Provide training and support to end users.

Certifications: Preferred credentials include ServiceNow Certified System Administrator (CSA)

and Certified Application Developer (CAD).

Education: Bachelor s degree in Computer Science, math, engineering, information systems, or

a related field.

Experience: Requires six to nine years.

Requirements & Skills:

• Experience with Agile development methodologies
• Proven problem-solving and analytical abilities
• Understanding of development operations (DevOps)
• Understanding of software security
• Fluency in various programming languages such as JavaScript, HTML 5, CSS, and

Glide scripting and SQL

• Training in software engineering
• Knowledge of data structures and algorithms
• Proficiency with ServiceNow development, such as scripting, workflows, and integrations
• Proven ability to create ServiceNow Business Rules, and UI Policies
• Knowledge of IT Service Management (ITSM) Implementation
• Experience with Flow Designer and Service Portal
• Demonstrated expertise in at least two SNOW modules (e.g. ITSM, ITAM, CSM, etc.)
• Expertise with REST/SOAP APIs
• Meticulous attention to detail and strong sense of desire to deliver high-quality work

products

• Strong collaboration skills, including the ability to gather requirements from internal and

external stakeholders

• Ability to work independently and collaborate as part of a team
• Excellent written and verbal communication skills

Requirements

Project Details:

DOC is implementing ServiceNow and is seeking an Application Architect III - ServiceNow Developer to join its team. This is a specialized role that requires a ServiceNow Subject Matter Expert (SME). The primary focus of this position is to design, develop, customize, and automate ServiceNow solutions that integrate with DOC's systems and business processes.

Key responsibilities will include working with change management modules, system configurations, workflow automation, and documentation. This individual will collaborate with a team consisting of three architects and one project manager. While teamwork and collaboration are essential, this role is highly independent and requires the ability to manage work with minimal supervision.

The entire team operates remotely, with communication conducted primarily through Microsoft Teams chat and virtual meetings. ServiceNow certifications are strongly preferred, as the ideal candidate will serve as a technical expert and trusted resource throughout the implementation and ongoing support of the platform.