Technical Support Engineer

Note: This position is on W2 right now please submit your profile those candidates who can work on W2.


Job Title: Technical Support Engineer

Location: Remote

Duration: 6 months Contract

Job Description:

Key Responsibilities:

• Triage and resolve ServiceNow Store incidents and case tasks.
• Support purchase related workflows and data validation.
• Perform root cause analysis and document solutions.
• Collaborate with users and cross functional teams to clarify issues and provide guidance.
• Perform data transfers between instances
• Assist with release of deployments

Core Skills:

• ServiceNow platform knowledge (general navigation, incident/case task management).
• Troubleshooting and analytical problem solving.
• Data review and error investigation.
• Clear communication with technical and non technical stakeholders.
• Time management and prioritization.

Strengths:

• Efficient problem solving.
• Strong collaboration with cross functional teams.
• Consistent and reliable delivery across responsibilities.
• Ability to work independently.

Nice to have

• Familiarity with ServiceNow catalog item and flow designer
• Basic JavaScript reading and interpretation.

Update sets: creation, validation, and promotion.