Tier 1 Service Desk Analyst

Responsibilities

• Troubleshoot and resolve workstation issues.
• Image and deploy workstations.
• Triage issues and assign to the correct tech or team.

Requirements

• 1+ year of experience in a Help Desk/Technical Support role, addressing workstation software and hardware issues, etc.
• Experience working with a ticketing system (ServiceNow preferred).
• Experience troubleshooting workstation hardware and software.
• Knowledge of networking protocols and equipment.
• Experience configuring and troubleshooting MS Office (O365) products.
• Expertise in supporting Windows 10.