Full-Stack Senior Software Engineer - Backend focused / PHP

About the Company

Cover Genius is a Series E Insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We also serve Amazon, Flipkart, eBay, Wayfair and South East Asia's largest company, Shopee.

Our partners integrate with XCover, our award winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards, including being ranked by the Financial Times as the fastest growing company in APAC in 2020. Our diverse team spans over 20 countries and many language groups, and we commit to diverse cultural programs such as CG Gives, which supports social entrepreneurs globally.

Job Type: Full Time Department: Engineering - 102 Work Type: Hybrid

Sydney, New South Wales, Australia

About the Role

As a Senior Software Engineer in the Customer Operations team, you will design, build, and maintain solutions for our internal assessors, top tier partners, and their customers across multiple platforms. The work is central to our business - you will solve real, specific customer problems and be at the heart of it.

There is significant AI investment in this space, from integrating AI into development practices to building agentic systems that tackle complex customer challenges. You will play a key role in shaping how we approach these initiatives.

To thrive here, bring deep experience in web development and a passion for technical excellence. Lead technical design discussions, participate actively in product discovery, write high quality code and documentation, and implement Infrastructure as Code (IaC) solutions while raising the bar for engineering practice across the team.

We are building AI first. Collaboration is core to our work. You will partner closely with product managers, QA engineers, and other engineering teams to ship great features, keep our platforms stable, and continuously improve our infrastructure and observability practices.

Key Responsibilities

• Design and build scalable, high quality solutions across multiple platforms that directly serve internal assessors, top tier partners, and their customers - driving measurable improvements in operational efficiency and customer outcomes.
• Lead technical design discussions and architecture decisions, setting the standard for engineering excellence across the team through rigorous code review, documentation, and best practices.
• Shape and deliver AI first initiatives, from integrating AI into development workflows to architecting agentic systems that solve complex customer problems at scale.
• Own the full development lifecycle - from active participation in product discovery through to implementation, IaC, and production grade observability - ensuring platform stability and reliability.
• Drive cross functional collaboration with product managers, QA engineers, and other engineering teams to ship impactful features on time and continuously raise the bar for platform performance.
• Champion a culture of continuous improvement, identifying opportunities to enhance infrastructure, tooling, and engineering practices that contribute to the Customer Operations team's strategic goals and Cover Genius's broader business objectives.

Skills & Experience - What You Will Bring

• 6+ years of software development experience, with a track record of building and operating production systems. Fluent with AI coding tools (Claude Code, Cursor, Gemini, or similar) and have integrated them into real workflows.
• Demonstrated experience designing, building, and maintaining high quality web services using PHP, Python, and ideally other languages such as Typescript.
• Experience designing APIs and building integrations with third party services - particularly where each integration has unique requirements rather than following a single template.
• Solid grasp of cloud infrastructure (AWS), containerisation (Docker/Kubernetes), CI/CD pipelines, relational databases (PostgreSQL), NoSQL databases (MongoDB) and data modelling.
• Comfort with ambiguity - you've delivered in environments where requirements emerged through stakeholder engagement rather than detailed specifications.
• Strong written and verbal communication skills; able to participate in discovery work, produce technical briefs, document architectural decisions, and articulate trade offs to both engineering and non engineering audiences.

What You Will Have

• Strong problem solving skills and the ability to break down complex problems into manageable solutions.
• Excellent communication and interpersonal skills, capable of articulating technical concepts to both technical and non technical audiences.
• A collaborative mindset and the ability to work effectively within an Agile development environment.
• Proactive and self motivated with a strong sense of ownership and accountability for deliverables.
• Ability to thrive in a fast paced, evolving environment, adapting quickly to new technologies and business needs.
• Treat AI tools as essential infrastructure, not optional add ons; continuously experiment with new capabilities.

Key Initiatives You Will Work on

• Scale AI powered operations - Build and embed at least one agentic system or AI assisted tool into day to day Customer Operations workflows, measurably reducing manual effort and improving resolution times for assessors, partners, or customers.
• Own a major platform capability - Drive 2-3 significant technical initiatives from architecture through to production, with at least one becoming a foundational, business visible capability within the Customer Operations platform.
• Lift platform maturity - Materially improve infrastructure reliability and observability through expanded IaC coverage, reduced incidents, and at least one systemic improvement adopted across engineering teams.

Why Cover Genius?

Cover Genius cares about being the best in our industry and about our team. We are an adaptive business that offers a flexible work environment: hybrid with office days Monday, Tuesday, and Friday, and remote work Wednesdays and Thursdays with flexible start/finish times. Our global company allows you to work from any of our offices for up to four weeks a year. We offer Employee Stock Options, peer recognition and rewards through our CG Gives philanthropic program, and strong social initiatives that support our communities.

Cover Genius promotes diversity and inclusivity. We do not tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team, and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.