Global Head of IT

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Global Director of Information Technology
Location: South Charlotte (In-Person / On-Site / Hybrid)
Reports To: Chief Financial Officer (CFO)
Department: Information Technology

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Position Overview
We are seeking a visionary and business-minded Global Director of Information Technology to head our global IT organization. As our senior-most technology leader, you will align our technology strategy with overall business goals, driving digital transformation, operational efficiency, and innovation.
You will lead a team of 15–30 professionals across a multi-site footprint, serving as a trusted advisor to the executive leadership team. The ideal candidate pairs a "business-first" mentality with a strong background in commercial applications, business intelligence (BI), and AI-driven workflows within a global supply chain environment.

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Key Responsibilities

Strategic Leadership & Executive Advisory

• Tech Advisor: Serve as primary advisor to the executive team on technology strategy, investments, cybersecurity, and digital transformation.
• Culture Champion: Drive a "business-first" culture focused on tangible, commercial outcomes and company values.
• Governance: Lead the "Super User" program to embed data and process ownership directly into business units.

Financial & Vendor Management

• Budgeting: Develop and manage the global IT budget to optimize total technology spend.
• Vendor Operations: Oversee vendor sourcing, contract negotiations, licensing, and SLA performance.

IT Operations & Project Delivery

• Service Delivery: Ensure global IT service processes meet internal customer needs and established SLAs.
• Project Management: Guarantee on-time, on-spec, and on-budget delivery of regional and global initiatives.
• Security & Compliance: Manage strategy, implementation, and testing for global security, privacy, and business continuity.

Team Development

• Talent Management: Oversee recruitment, performance management, and professional development for the global IT team.

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Position Requirements

Experience & Background

• Senior Leadership: 8+ years in a senior IT management role leading cross-functional teams.
• Company Scale: Proven experience in mid-market companies (IT team size of 15–30) with at least 5 distinct operating locations.
• Industry Context: Experience in consumer goods, retail, or distribution where product supply chain flow is the primary business process (manufacturing not required).
• Systems Expertise: Hands-on experience implementing, upgrading, or modernizing ERP, CRM, and BI systems managing global supply chains (3PLs, contract manufacturing, DTC, and large retail).
• Integration: Direct experience with customer/vendor integrations, including EDI and large-scale retail setups.

Core Capabilities

• Application Lean: Strong focus on applications and BI over traditional infrastructure; passion for streamlining workflows via AI.
• Decisiveness: Proven ability to think strategically and make fast, fact-based decisions.
• Collaboration: Approachable leadership style with the ability to communicate and build consensus at all levels of the organization.

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Technical Profile

• Microsoft Ecosystem: Deep competence with Microsoft suites, specifically Dynamics 365 for Operations and Dynamics CRM. (preferred)
• Productivity: Mastery of Office 365 (Required).
• Data & Analytics: Solid experience with modern BI Reporting tools.

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