Aviation IT Supervisor/Team Lead

Looking for a hands-on IT Lead/Jr Systems Administrator capable of supervising technicians while also serving as the technical escalation point for our airport operations.

Below is a summary of the position we are looking to fill:

Position: Aviation IT Supervisor/Team Lead

Location: O''Hare International Airport, Chicago, IL

Compensation: $85,000 - $90,000 annually

Schedule: To be determined based on operational needs

Position Overview:

The Aviation IT Supervisor/Team Lead is responsible for overseeing a team of onsite IT technicians supporting airline and airport technology operations. This individual will serve as both a technical leader and operational supervisor, ensuring the delivery of high-quality support services in a 24/7 airport environment.

Key Responsibilities:

• Supervise and coordinate daily activities of onsite IT technicians.

• Provide hands-on support and escalation assistance for desktop, network, and airport operational systems.

• Ensure availability and uptime of airline check-in systems, CUPPS workstations, boarding gate equipment, baggage systems, printers, and related infrastructure.

• Monitor and maintain network connectivity and operational readiness across supported environments.

• Manage incident response, troubleshooting, and service restoration efforts.

• Coordinate with airline personnel, airport stakeholders, and vendor support teams.

• Ensure proper ticket documentation, SLA compliance, and adherence to operational procedures.

• Participate in staffing, scheduling, training, and performance management activities.

• Serve as the primary escalation point for critical operational issues.

Preferred Qualifications:

• 5+ years of IT support experience.

• Prior leadership or supervisory experience.

• Experience supporting airport, airline, transportation, or other mission-critical operational environments.

• Strong Windows desktop, networking, and hardware troubleshooting skills.

• Experience with ticketing systems and service management processes.

• Excellent communication and customer service skills.

• Ability to pass all airport badging and background screening requirements.