Full timeCustomer Service

AI Customer Success Engineer

ProtolabsMaple Plain🇺🇸United States

Why this role stands out

Advance your career at the forefront of digital manufacturing with this innovative role that offers a highly competitive salary of up to $161,000 and the perfect balance of hybrid flexibility. You will thrive here if you are a creative problem-solver eager to bridge the gap between cutting-edge AI technology and real-world customer success within a supportive, inclusive team. Apply today to help shape the future of industry-leading AI solutions while growing your expertise in a dynamic, people-first environment.

Quick overview

Salary$107.4k - $161k/yr

SeniorityMid Senior

Employment typeFull Time

Work modeHybrid

LocationMaple Plain, United States

Customer Success

Job description

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as an AI Customer Success Engineer!

This is a HYBRID role - onsite Tuesday-Thursday in office.

Companies are investing heavily in AI yet employees often use only a fraction of what those tools and solutions can do, and the friction remains. The capability exists. The problem exists. What's missing is the connection between them. Do you enjoy solving problems with technology to realize true business value? You can be the bridge between technology and business!

As an AI Customer Success Engineer, you will embed yourself with business users to deeply understand their workflows and use cases, build automations and agents through no-code development, analyse user feedback, and drive adoption of AI tooling turning untapped potential into real impact. Beyond enablement, you will create the analytical depth behind custom AI solutions by analysing requirements, conducting demos, guiding users through rollout, and managing feedback channels, working alongside Technical Product Managers to deliver measurable value through AI across the organisation.

Apply Or apply on Protolabs' site