Technology Business Partner — Sourcing & Procurement

Position: Technology Business Partner — Sourcing & Procurement 

Location: Bay Area, CA (Menlo Park, Mountain View, Sunnyvale, Fremont, San Francisco, and Burlingame locations) - Hybrid

Project Type: Permanent Role

• Own delivery accountability for the Sourcing & Procurement application portfolio — design, build, integrations, testing, release, and L2/L3 production support.
• Own service commitments (SLAs/SLOs, incident response, change management, release calendar) and act as escalation point for major incidents and critical defects.
• Maintain architectural and integration integrity across a hybrid 1P/3P estate, including shared master data and cross-domain data flows.

• Set delivery priorities, sequencing, and resourcing against business value, own intake, demand management, and capacity planning.
• Translate business strategy into a domain technology plan; make and defend build/buy/configure and technical-debt trade-offs.
• Balance run vs. change — protect production stability while continuously landing enhancements and modernization work.

• Manage and develop a multidisciplinary team of functional analysts, developers, and integration and support engineers, including through team leads.
• Own hiring, onboarding and ramp, performance management, coaching, and career development.
• Build resilience through cross-training, documentation, and backup coverage that eliminates single points of knowledge.

• Define and drive domain metrics — delivery predictability, defect leakage, incident volume and MTTR, SLA attainment, backlog aging, and CSAT.
• Enforce process standards across SDLC, change control, testing, release and environment management, documentation, and audit controls.
• Run the governance cadence (operational reviews, QBRs) with data-backed reporting and clear corrective-action plans.
• Drive continuous improvement — root-cause analysis, permanent fixes over workarounds, and automation to reduce toil.

• Serve as primary point of contact and trusted advisor to client leadership within the domain.
• Own the managed-service relationship posture: scope, staffing plans, SOW/change orders, and value reporting.
• Communicate transparently on status and risk; resolve escalations without eroding trust.

• Engage stakeholders continuously to surface pain points, application requirements, and critical gaps, converting them into a prioritized demand pipeline.
• Facilitate fit/gap workshops, challenge requirements that add cost without business value, and drive adoption and change management.
• Act as domain SME: provide expert input into multi-year roadmaps, track vendor product direction and AI trends, and partner with architecture, data, and security.

• Bachelor''''s degree in information systems, Computer Science, Engineering, Business, or equivalent practical experience.
• 12+ years in enterprise applications, including 6+ years owning a functional domain end to end (design, development, integrations, and production support).
• 5+ years managing technical and/or functional delivery teams (15–50 people), including hiring, performance management, and career development.
• Proven ownership of a managed service or outsourced engagement — SLAs/KPIs, governance cadence, and scope/change control.
• Hands-on experience with integration patterns and tooling (APIs, iPaaS such as MuleSoft, event-driven and batch interfaces) across a hybrid estate of vendor SaaS and custom-built applications.
• Track record establishing and measurably improving operational metrics and process standards (SDLC, change control, incident/problem management, release management).
• Experience influencing senior business stakeholders and translating ambiguous pain points into prioritized requirements and roadmaps.
• Deep experience across source-to-pay — sourcing, contract lifecycle management, supplier onboarding and master data, catalogs and guided buying, requisitions/POs, invoice processing, and payments.
• Hands-on experience with a major procurement platform — Coupa or comparable (SAP Ariba, Oracle Procurement Cloud, Ivalua, Jaggaer, Zip) — including approval routing and delegation of authority.
• Experience integrating procurement to ERP — Oracle Fusion Cloud AP, Supplier Master, and PO/invoice matching — and to self-service buying front ends.
• Experience with P2P controls and audit requirements (three-way match, duplicate and fraud controls, SOX-relevant approvals), and with travel and expense platforms such as SAP Concur.

• Consulting, systems-integrator, or managed-service-provider background with commercial awareness (SOWs, change orders, staffing models, utilization).
• Experience leading blended onshore/offshore, follow-the-sun support across APAC time zones.
• Large-scale transformation or platform migration experience (legacy ERP to cloud ERP or phased multi-module SaaS rollouts).
• Experience applying automation and AI/GenAI to reduce support toil and accelerate delivery.
• Supplier risk, third-party assessment, or compliance screening integrations; tail-spend automation and e-invoicing/e-compliance mandates.
• Prior technology partner to a CPO, S2P process organization, or category management team, including savings and spend-visibility reporting.