Technical Lead (Production Support)

Role/Title - Sr Technical Lead (Production Support)

Location- Remote

Hiring Mode: Full-time

 

Primary Skills/expertise (MANDATORY): Java 1.8, Spring Boot, Microservices, SAAS Products, Experience on cloud, log aggregator tool (Splunk/ELK Stack), New Relic APM tool

 

Preferred skills/expertise- Oracle, MySQL, SQL server, HTML, JavaScript, Kafka

 

Good to Have Skills: Python, Unix Commands, SaaS Products

 

Role & Responsibilities:

 

• Hands on enterprise level J2EE based web application development and support
• Hands on experience in Spring / Spring Boot / Microservices/ Cloud technologies
• Experience on Pivotal Cloud Foundry (PCF) environment
• Experience in troubleshooting and debugging skills.
• Experience in support role with numerous SAAS solutions, activities such as production monitoring of data, error analysis, client correspondence (both electronic and phone) as well as deep dive investigation of issues stemming from failures.
• Lead team at multiple locations
• Experience in offshore production monitoring management model
• Provide guidance, assistance and mentoring support to junior team members
• Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
• Good presentation skills
• Excellent communication skills, work with different stakeholders including customers
• Experience in kanban and ticket-based model.

 

Technical Skills:

• Minimum of 10-12 years production monitoring experience within Java Web/Enterprise projects;
• Experience with Spring / Spring Boot /Microservices/ Cloud technologies
• Experience in supporting SAAS Products and working with vendors.
• Experience with Spring and other Java frameworks / open source libraries;
• Experience with Spring Security and SSO solutions;
• Experience with database applications such as Oracle, MySQL, and ORM tools;
• Experience providing sizing and scalability recommendations and solving connectivity and deployment issues;
• Experience using kanban methodology and a production support ticket-based model.
• Experience in using Python scripts & Unix commands
• Experience in using New Relic & Splunk