Field PLC Customer Support Manager

Location: Baltimore, MD Salary: $95,000.00 USD Annually - $120,000.00 USD Annually Description:
PLC Support Manager -

PLC Support Manager will support customers using our industrial machinery. This role is hands-on, customer-facing, and serves as the primary technical contact for troubleshooting PLC, mechanical, and equipment performance issues. You'll also provide light leadership for a small team of field service technicians. This is a local, non-traveling role focused on real-time problem solving.

What You'll Do

• Lead customer support for machinery issues via phone/email
• Troubleshoot PLC and mechanical problems (Siemens/Allen-Bradley preferred)
• Schedule and coordinate field technicians for service calls and startups
• Guide customers through fixes to reduce downtime
• Document issues and trends for continuous improvement
• Provide light supervision for a team of three service techs
• Collaborate with engineering, operations, and sales to resolve issues and share field insights

What You Bring

• Technical background in industrial machinery, automation, PLCs, and mechanical troubleshooting
• Strong communication skills with non-technical customers
• Experience in technical support or service coordination
• Basic leadership experience preferred
• Strong organization and follow-up skills

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!