Customer Experience Manager | Managed Services Provider

London (Hybrid)

Competitive Salary + Benefits

Are you passionate about building long-term client relationships and delivering an exceptional customer experience?

Our client, a well-established and growing Managed Service Provider (MSP), is looking for a Customer Experience Manager to join their team.

The Role

As a Customer Experience Manager, you'll manage a portfolio of approximately 25–50 customers , acting as their trusted advisor and primary point of contact.

Key Responsibilities

• Take ownership of a portfolio of 25–50 client accounts , acting as the primary point of contact for customer engagement.
• Build and maintain strong, long-lasting relationships with key stakeholders across your customer base.
• Conduct regular business review meetings to discuss service performance, business objectives, and opportunities for improvement.
• Proactively gather customer feedback, identify emerging trends, and share insights internally to help shape service delivery.

About You

We're looking for someone who has:

• Previous experience working within a Managed Service Provider (MSP) or a similar IT services environment.
• Strong account management, customer success, or client relationship management experience.

If you're an experienced Customer Experience Manager, Customer Success Manager, Client Success Manager, Technical Account Manager, or Account Manager with an MSP background and are looking for your next opportunity, we'd love to hear from you.