Junior Availability Manager with Security Clearance

Junior Availability Manager
Location: Annapolis Junction, MD
Schedule: Mid Shift (2:00 PM – 10:00 PM), Monday – Friday
TS/SCI with FS
$50,000 Our client is seeking a motivated, customer-focused Availability Manager to support mission-critical IT operations in the Annapolis Junction, MD area. This role is responsible for ensuring operational availability across geographically distributed systems, managing incident response activities, coordinating operational staff, and driving continuous service improvements within a high-availability environment.

Key Responsibilities
Serve as a core member of the operations team supporting enterprise IT services from regional work centers in Maryland. Monitor system and network availability across supported regions, ensuring services are delivered in accordance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Lead incident response activities during network outages and major incidents, coordinating with technical teams to restore services quickly and minimize operational impact.

Produce detailed after-action and incident summary reports documenting root cause analysis, remediation efforts, and recommended improvements. Analyze operational metrics and client data to identify trends, anticipate service disruptions, and implement preventative measures to enhance service reliability. Support continuous improvement initiatives by identifying operational inefficiencies and recommending process or system enhancements. Coordinate and manage operations center staffing and shift schedules to maintain consistent coverage and operational readiness.

Prepare and deliver daily operational reports summarizing incident activity, change management updates, problem tickets, and SLA performance. Provide leadership and mentorship to technical staff, supporting professional development, performance improvement, and high-quality service delivery. Address operational and personnel issues as needed and provide recommendations related to team performance and process improvements. Communicate effectively with stakeholders at all levels, including technicians, engineers, program leadership, and customer representatives.

Complete required training to support 24/7 worldwide IT operations and provide operational feedback to program management and PMO teams.

Minimum Qualifications

Minimum 2 years of relevant experience in a technical or engineering-related field.
CompTIA Security+ or equivalent IAT Level II certification required.
Experience in a technical support or operations environment, with knowledge of IT infrastructure, networking equipment, and end-user systems.
Familiarity with network monitoring tools and basic network operations, including switch management and port security concepts.
Strong written and verbal communication skills, with the ability to translate technical information for diverse audiences, including senior leadership and stakeholders.