QA Lead (Automation Testing) D365 Implementation

QA Lead (Automation Testing) D365 Implementation

Large-Scale ERP / PIM / Ecommerce Implementation Program

Location: Charlotte, NC (or) Remote who can travel to Charlotte, NC once a month

Employment Type: Contract to Hire

Engagement: Large-scale implementation program (D365 F&O, D365 CE, InRiver PIM, Shopify)

About the Role

We are in the middle of a large-scale Microsoft Dynamics 365 (F&O and CE) implementation, alongside a new InRiver PIM integration into our Shopify ecommerce storefront. We're looking for a QA Lead to own test strategy and automation across this entire program using elevaite365, an AI-powered, no-code test automation platform purpose-built for Dynamics 365 and its integrations. This is a hands-on leadership role for someone who thrives during the highest-stakes phase of an ERP program building the automated regression backbone that gives the business confidence to go live, and staying through cutover, hypercare, and beyond.

What You'll Do

• Own the elevaite365 test automation build-out across D365 F&O, D365 CE, and their integrations with InRiver and Shopify

• Lead and mentor a QA team of automation and manual testers throughout the implementation lifecycle (CRP, SIT, UAT, cutover, hypercare)

• Design and record end-to-end business process test scripts in elevaite365, translating functional consultants' business process documentation into automated, self-maintaining test scripts

• Architect cross-system test scenarios validating data flow across the full stack e.g., product/attribute data from InRiver into D365 F&O and out to Shopify; customer/lead data through D365 CE; order and inventory sync back from Shopify

• Partner directly with the implementation partner/SI, functional consultants, and business process owners to build a shared test strategy and traceability matrix (requirements test scripts defects)

• Own the master test plan for each implementation phase: System Integration Testing (SIT), User Acceptance Testing (UAT), and Cutover/Go-Live rehearsals

• Manage defect triage across workstreams (F&O, CE, InRiver, Shopify, integration middleware), driving root cause analysis with the right technical owner

• Coordinate UAT with business stakeholders (Finance, Sales, Merchandising, Customer Service) training them on test execution, tracking sign-off, and managing exit criteria

• Build the regression suite that will outlive the implementation ensuring elevaite365 scripts are structured for reuse in steady-state testing of future D365 updates (Microsoft's twice-yearly release cadence)

• Report test progress, risk, and quality metrics to the program steering committee, including defect burn-down and go/no-go readiness for each cutover milestone

• Manage test environments and data across D365 sandbox tiers, InRiver staging, and Shopify dev/staging stores

What You Bring

Required

• 6+ years in QA/software testing, 2+ years in a lead role, ideally within ERP implementation programs specifically (not just steady-state support)

• Direct experience testing on a Microsoft Dynamics 365 F&O and/or CE implementation understanding of standard implementation phases (CRP, SIT, UAT, cutover, hypercare)

• Experience with AI-powered or record-and-playback test automation tools for enterprise business applications (elevaite365 experience is a strong plus; will train specifically on elevaite365 if coming from a comparable no-code/low-code automation tool)

• Familiarity with RSAT (Microsoft's Regression Suite Automation Tool) either direct use or experience migrating away from it

• Experience validating system integrations ideally including PIM-to-ERP or ERP-to-ecommerce data flows

• Working knowledge of InRiver (or a comparable PIM) and Shopify (or a comparable ecommerce platform) from a testing/data-validation standpoint

• Comfort managing test plans and traceability in Azure DevOps or similar ALM tooling

• Strong stakeholder management skills able to coordinate testing across an SI partner, internal business teams, and multiple platform owners simultaneously

• Experience running or supporting UAT with non-technical business users

Nice to Have

• Prior experience specifically on a multi-system ERP + PIM + ecommerce implementation (not just single-platform)

• Familiarity with Microsoft Sure Step or comparable ERP implementation methodology

• Experience with integration/middleware testing (Azure Integration Services, Logic Apps, or third-party iPaaS)

• Retail, CPG, distribution, or manufacturing background common industries running this exact stack

• Microsoft Dynamics 365 or ISTQB certifications