Senior Client Delivery Manager, Kinergy

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• Own high-impact programs from discovery through to go-live and ongoing operations.
• Partner with senior clients and technical teams to deliver complex solutions that create real value.
• Melbourne, Brisbane or Sydneybased

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia's energy transition. If you're driven by purpose and excited to be part of something bigger, we'd love to have you on the journey.

About the opportunity

Kinergy is Origin's global load-flexibility and VPP orchestration platform, helping energy retailers and traders turn distributed energy resources and flexible load into real market value across international applications.

We're looking for a Senior Client Delivery Manager to manage the delivery and ongoing operation of energy flexibility programs for large-scale and strategic clients. Working across international clients, engineering teams and industry partners, you'll deliver technology that makes a real impact on the energy transition.

How you'll make an impact

• Capture and document client business and functional requirements through workshops and discovery sessions with clients, internal teams and third party stakeholders.
• Translate requirements into clear outcomes for engineering teams, confirming scope and surfacing gaps, assumptions and dependencies.
• Own project plans, milestones, dependencies and delivery governance, managing risks and issues and escalating with judgement to keep programs on track.
• Report clearly and concisely to clients and internal leadership on progress, milestones, risks and budget.
• Coordinate solution integration, testing, training, go live and handover across clients, engineering and third parties.
• Establish and manage ongoing client support and operations post go live, including triage, SLAs, service reviews and performance against contract.
• Build trusted relationships with clients and senior stakeholders, coordinating key delivery partners such as networks, meter providers and technology vendors.
• Drive continuous improvement across delivery and operations, identifying opportunities to add value for existing clients.

How you'll make an impact

You're an experienced delivery or program management professional who thrives on solving complex problems and providing outstanding client outcomes.

You'll also have:

• Experience delivering complex client, technology or digital transformation programs end to end.
• Strong project or program management and business analysis skills, including requirements, planning, risk and delivery governance.
• Excellent stakeholder management and communication skills, with the presence to hold a room of senior stakeholders.
• The ability to work fluently across technical and non-technical teams, and to coordinate clients and third party partners.
• A proactive, customer focused approach in a fast paced, ambiguous environment.
• Energy industry experience and a project/program or business analysis certification, desirable.
• Competitive salary, annual performance bonus and performance based reviews.
• Flexible working arrangements.
• 21 weeks of paid parental leave for primary carers with flexible return options.
• Discounted Origin electricity, gas and internet offers.
• Origin 360 Electric Vehicle subscription offers with flexible month to month plans and no lock in contract.
• Free and confidential counselling for employees and family members.
• A collaborative team culture focused on delivering practical, high impact client solutions.

Origin - Where good change happens

At Origin, we're powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Here's a little about us:

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.