Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Kansas City, MO, United States
Posted
Yesterday
Genesys
Job Description
Job Title: Genesys Manager / Analyst
Location: Kansas City, MO
Duration: 6+ months
Type: Contract W2
JOB DISCRIPTION:-
Genesys Manager / Analyst - 2-5 years of Genesys Command Centre and operational execution expertise with Genesys Cloud CCaaS. Expertise in building metrics and data analytics dashboards, IVR development, skills-based routing agent profiles, as well as documentation to train operational staff to take this over. Further experience needed in Workforce optimization - workforce management and quality assurance.
Similar jobs
- SH
Product Development Manager
NewSharkNinja
Needham, Massachusetts🇺🇸$86.3k - $357.1k/yrOn-site3 minutes agoProduct Marketing - B/
Management Analyst, Senior
NewBowhead / UIC Technical Services
Patuxent River, Maryland🇺🇸Hybrid5 minutes agoBusiness AnalysisMicrosoft OfficeMicrosoft PowerPoint+1 - B/
IV&V Analyst
NewBowhead / UIC Technical Services
Dahlgren, Virginia🇺🇸Hybrid5 minutes agoComplianceMicrosoft Office - B/
Management Analyst, Journeyman
NewBowhead / UIC Technical Services
Patuxent River, Maryland🇺🇸Hybrid5 minutes agoBusiness Analysis - TA
Founding Go-to-Market
Newtalentpluto
New York, New York🇺🇸On-siteYesterdayDemand GenerationOutreachRecruiting - TH
Part Time Shift Supervisor
NewThisWay
Naperville, Illinois🇺🇸On-site13 hours ago
