Help Desk Analyst

ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

Video Support Specialist

Education:

Preferred Education: 4-year college degree

Years of Relevant Experience: 2 years

Key Skills:

Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

Utilize Microsoft O365

Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

Use professional written and oral communication

Work successfully across multiple teams

Provide analytical and troubleshooting support for video endpoints and fiber networks

Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

Prefer experience with Polycom and Cisco infrastructure and endpoints

Provide limited audio/video support for management off-site activities

Maintain strict confidentiality for all videoconferencing activities

Report operational and technical issues to managers.