Applications Support Specialist

Description

We are looking for an Applications Support Specialist to provide dependable support for enterprise learning applications and help ensure a smooth experience for end users. This Long-term Contract position focuses on managing daily administrative activity, resolving system-related requests, and maintaining accurate training data within the learning platform. The person in this role will work closely with internal partners to support learning operations, improve response times, and promote consistent administrative standards across the organization.

Responsibilities:
Manage incoming support requests, monitor ticket progress, and coordinate with technical teams when issues require escalation.
Maintain learning system content by building and updating training items, curricula, and learning plans within the platform.
Investigate access, assignment, and completion problems, then provide clear and timely guidance to users and stakeholders.
Administer course and session setup, including enrollments, equivalencies, completion records, and approval workflows.
Configure audience criteria and assignment rules to ensure the right learners receive the appropriate training.
Produce regular and ad hoc reports to support operational visibility, decision-making, and data accuracy.
Partner with learning and optimization teams to support rollout activities for new learning solutions and system enhancements.
Communicate request status, expected timelines, and potential impacts to stakeholders in a thorough and service-oriented manner.
Follow established procedures, documentation standards, and metadata conventions while maintaining job aids and knowledge resources for repeatable execution and audit readiness.
Participate in working groups and administrator forums to share updates, reinforce standards, and recommend improvements that strengthen data quality and user experience.

Requirements

Experience providing application or system administration support in a high-volume operational environment.
Hands-on ability to troubleshoot user issues related to access, assignments, enrollments, and completion records.
Strong written and verbal communication skills with the ability to explain processes clearly to end users and stakeholders.
Proficiency in reporting and documentation, including the use of Microsoft Excel for tracking and analysis.
Excellent attention to detail with a focus on data accuracy, record integrity, and compliance with standard procedures.
Ability to collaborate effectively with cross-functional teams, partners, and technical support groups.
Strong organizational skills with the ability to manage multiple requests and priorities during standard business hours.
Background in learning systems, HR administration, training operations, or similar enterprise support functions is preferred.

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