Systems Administrator

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About the Role

The System Administrator for the SCV ASM application will be involved with the roll out, testing and a secure and stable IT environment with which to treat patients, report on specific data sets and maintain system access levels and provide application support to the business.

Key result areas

• Creating and updating appropriate documentation relating to the SCV ASM application.
• Supporting and troubleshooting for application issues.
• Liaising with Monash Health employees to address simple 'how to' questions.
• Co-ordinate and/or facilitate upgrades ensuring testing and user notification.
• Liaise with vendor regarding issues.
• Publish training and manual for resources for user community.
• Create and manage users' accounts and security rights.
• Ensuring Central tickets are managed in a timely manner and closed off with appropriate levels of documentation.
• Professional and customer focused communications via both the Central ticket management system and phone.
• Maintain and adhere to operational procedures and complete appropriate support documentation when procedures change.
• Develop and maintain a customer focused culture and contribute to a friendly and co-operative working environment, fostering strong working relationships with all colleagues to deliver quality outcomes.
• Build and leverage relationships internally with Digital and Information Division teams such as Service Desk, Infrastructure, Desktop Experience, and Support Services.
• Participate in ad hoc projects as directed by Director of Application Services.
• Other duties as assigned from time to time by the Head of Partner Applications.

About You Qualifications, registrations and licences

• Bach elor's degree in computer science, IT, or a related field preferred.
• Prior experience in a system administrator role or similar.

Technical skills, knowledge and experience

• Excellent verbal/written communication and documentation skills.
• A strong desire and capability to listen, analyse and recommend.
• Excellent interpersonal and relationship building skills.
• Excellent time and personnel management skills.
• Ability to work within deadlines.
• Ability to work unsupervised.MENU
• Experience with clinical communication systems or healthcare IT.
• Good knowledge of Microsoft 365 platform and Teams functionality

For a confidential discussion and to explore this opportunity further, please reach out to Liz Feeny - Head of Partner Applications on .

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring each appointment reflects our commitment to equity, transparency and excellence.

You'll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are FullHearted, OpenMindedandAllIn, enabling excellent service delivery and a positive candidate and employee experience every time

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash Health onlineEHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'

Applications will be screened upon receipt and selection activity may commence prior to the closing date.