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Senior Manager - Cluster Operations - Express Logistics

DP WorldLucknow🇮🇳IndiaPosted 8 Oct 2026

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationLucknow, India
Posted2 weeks ago
Continuous ImprovementExpress

Job description

FILING INFORMATION

Position

Senior Manager – Cluster Operations - Express Logistics

Department

Express Business, Operations

Location

Multiple

Band

3

Reporting To

DGM – Regional Operations

ROLES & RESPONSIBILITIES

Key responsibilities

  • Ownership of  cost, cost  should be as per  defined matrix for the cluster. Ensure  Cost budgets are delivered.

  • Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness

  • Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.

  • Ensure required number of labour made available at Branch and Hubs  and sufficient SBP’S are made available for all cluster Branches.

  • Ensure complete adherence to safety, tax and legal non compliances as communicated by HO

  • Proposed corrective and preventive measures in case of misconduct or deviation from standard setting

  • Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.

  • Ensure highest customer satisfaction through amazing service levels

  • Constantly interact with  all existing customers.

  • Identify suitable team members based on the required job profiles.

  • Governed by the rules of work safety and is responsible for training new employees in this area

  • Constantly nurture and motivate all the team members

  • Identify and maintain pipeline of talent.

QUALIFICATIONS & COMPETENCIES

  • Minimum of 7-10 years of experience in leading teams in the Express Business.

  • Experience of handling labour / placement of vehicles.

  • Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.

  • Demonstration of strong planning skills essential

  • Good interpersonal skills and ability to effectively work with senior leadership.

  • Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.

  • Ability to impact organization results through influence across organizational boundaries.

  • Strong networker, influencer, and team player.

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