HR Shared Services Specialist

Position Overview

We are seeking a customer-focused and detail-oriented HR Shared Services Specialist to join our Human Resources team. In this role, you will provide first-class HR support to employees and managers throughout the employee lifecycle while ensuring an exceptional employee experience. The ideal candidate will have hands-on experience with Workday, HR shared services, and employee lifecycle processes, including onboarding, benefits administration, I-9 compliance, and offboarding.

As part of the HR Shared Services team, you will respond to employee inquiries, resolve HR-related issues, maintain knowledge resources, and collaborate closely with HR Business Partners and Centers of Excellence to ensure timely and accurate HR service delivery.

Key Responsibilities

• Serve as the primary point of contact for HR-related inquiries from employees and managers through the employee portal, email, and other communication channels.
• Deliver exceptional customer service while ensuring requests are resolved accurately and within established service level agreements (SLAs).
• Provide support across all stages of the employee lifecycle, including:
  • New hire onboarding
  • Benefits administration
  • I-9 and employment verification
  • Employee data changes
  • Offboarding and separation processes
• Process HR transactions within Workday and maintain accurate employee records.
• Guide employees in utilizing self-service HR tools and resources.
• Create, update, and maintain HR knowledge base articles, policies, and process documentation.
• Identify process gaps, inconsistencies, and compliance risks, escalating issues when appropriate.
• Partner with HR Business Partners and Centers of Excellence, including Payroll, Total Rewards, Talent Acquisition, and other HR teams.
• Provide recommendations to improve HR processes, tools, and employee experience.
• Ensure compliance with company policies and applicable employment laws.

Required Qualifications

• Bachelor''s degree in Human Resources, Business Administration, or a related field preferred.
• 2+ years of experience in Human Resources, HR Shared Services, or HR Operations.
• Hands-on experience with Workday HRIS.
• Experience supporting employee lifecycle events.
• Experience with:
  • Benefits administration
  • Employee onboarding
  • I-9 verification and compliance
  • Offboarding processes
  • HRIS data management
• Strong customer service orientation with experience supporting employees and managers.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong analytical and critical thinking skills.
• Quick learner with the ability to connect information across HR functions.

Preferred Qualifications

• Experience working in an HR Shared Services environment.
• Knowledge of HR policies, procedures, and employment compliance.
• Experience supporting multiple HR Centers of Excellence.
• Experience developing or maintaining HR knowledge base articles and process documentation.

Required Skills

• Workday HRIS
• HR Shared Services
• Employee Lifecycle Management
• Employee Onboarding
• Benefits Administration
• I-9 Compliance
• Employee Offboarding
• HR Operations
• Customer Service
• Process Improvement
• Critical Thinking
• Strong Communication Skills
• Attention to Detail
• Microsoft Office Suite