Gong Engage exp

This role owns the structure and ongoing engagement model that supports Gong Engage across global sales organization. Rather than owning the rollout itself, this role architects how the business engages around the platform - building the cross-functional structure, the stakeholder engagement model, the framework for sustaining Sales Plays and content, and the product feedback loop with Gong. It sits at the intersection of GTM strategy, sales enablement, and cross-functional coordination, translating platform capability into measurable seller productivity and revenue impact.

Why This Role Matters
As we scale our engagement strategy, Gong Engage becomes core sales infrastructure rather than a standalone tool. This role ensures the connective structure exists - how teams, regions, and content stay aligned through Engage over time. Without a dedicated owner defining how stakeholders engage during and beyond rollout, coordination fragments and adoption stalls.

What You'll Do
• Build the Engagement Structure: Design and stand up the framework for how key stakeholders - enablement, ops, regional leadership, and field teams - engage, decide, and stay aligned throughout the rollout. Establish governance, cadences, and escalation paths.
• Sustain Sales Play Engagement: Build and maintain the ongoing engagement model for how sales plays and content are surfaced, refreshed, and kept relevant within Engage, partnering with regional teams to integrate localized content.
• Structure the Migration Approach: Define how stakeholders engage and coordinate through the OCC-to-Engage migration - alignment, change management, and communication - rather than owning migration execution directly.
• Frame the Rollout Engagement Model: Define how teams, regions, and functions connect and coordinate as the rollout progresses, ensuring the right structure supports phasing, enablement, and adoption.
• Own the Product Feedback Loop: Partner with the internal product manager to document, prioritize, and communicate roadmap needs and feature requests to Gong, keeping the platform aligned with global sales strategy.
• Measure Engagement and Impact: Define engagement and adoption metrics, track them, and report progress to leadership.

What You'll Need
• Program Management Expertise: Proven track record building structures and coordination models across complex, multi-functional programs at enterprise scale.
• Gong Platform Knowledge: Deep, hands-on understanding of Gong Engage capabilities and the broader Gong suite (Conversation Intelligence, Forecast).
• Stakeholder Management: Ability to influence and align cross-functional partners without direct authority, from field sellers to senior leadership.
• Operational Rigor: Discipline to build and sustain repeatable structures, cadences, and coordination across a global program.
• Regional Coordination: Experience partnering across geographies to localize and land global programs.

Nice to Have
• Experience with Salesforce (SFDC) integrations and the broader revenue tech stack.
• Background in sales enablement or seller productivity.
• Familiarity with RTB (run-the-business) frameworks and sales play methodologies.
• Prior experience with sales engagement platforms