Branch Bank Manager

As a Community Bank Branch Manager, you lead a retail branch team to deliver strong customer service, grow deposits and loans, and meet sales goals. You coach and develop staff, manage daily branch operations and controls, handle complex customer issues, and build relationships with local businesses and community organizations. The role is on-site at a branch and involves partnering with specialists in business banking, mortgages, and wealth management.

Responsibilities

• Lead and coach branch staff to achieve sales, service, and operational goals.
• Manage daily branch operations, controls, and risk to ensure compliance.
• Develop new consumer and business relationships in the local market.
• Partner with business banking, mortgage, and wealth teams to refer quality leads.
• Resolve complex customer service issues and support difficult interactions.
• Monitor branch performance and market trends and prepare reports for management.
• Represent the bank at community and business events to build brand presence.
• Hire, train, evaluate, and develop branch team members.

Required Skills

• Branch sales management
• Retail banking operations
• Business development
• Customer issue resolution
• Team leadership
• Performance reporting
• Risk and compliance oversight
• Microsoft Office