Deployment Technician

Job ID: NC-809115

Onsite/Local Deployment Technician with Windows imaging/refresh/SCCM, ServiceNow/HAM Pro and Apple/iPhone experience

Location: Charlotte, NC (Mecklenburg County)
Duration: 12 Months
Interview: In Person Only

Skills:
Experience with larger scale deployments (1000/year or similar)   Required    2     Years
Experience transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly) Required    2     Years
Experience imaging computers with Windows 11 utilizing SCCM Required    2     Years
Experience scheduling computer replacements with end users through ServiceNow Required    2     Years
Experience with computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow) Required    2     Years
Experience with ServiceNow & HAM Pro      Highly desired
Experience with Apple iPhone deployment   Highly desired

Evergreen Deployment Technician: This position is responsible for completing hardware refreshes (computers & some peripherals) for the duration of the Evergreen project.
Specifics tasks include but are not limited to:
transporting and storing computer inventory following documented procedures (potential need to push, pull, or lift up to 50 lbs regularly),
imaging computers with Windows 11 utilizing SCCM,
scheduling computer replacements with end users through ServiceNow, completing computer refreshes, reclaiming and transporting old computers, and documenting inventory updates within HAM Pro (in ServiceNow).
The computer refreshes will take place at each end user’s desk, professional appearance and excellent customer service is expected.

Experience with ServiceNow & HAM Pro, and/or Apple iPhone deployment is a huge plus.
Technicians will be traveling to various county buildings in county vehicle driven by full time employee.