IT Asset Management Analyst Miami - FL - Florida

Job Title: IT Asset Management Specialist

Location: Port Of Miami Location (Miami, Fl) - 100% Onsite

Duration:Contract

Competencies: Minimum 8-10+ years of experience

ServiceNow_ITAM (IT Asset Management)

Desktop Management - Infrastructure Services (IS)

Key Responsibilities

1. Device Deployment & Imaging

Perform imaging of new laptops using standardized enterprise images provided by the client.

Build and configure devices from the designated staging location (Port of Miami).

Ensure all devices are compliant with organizational security standards through Intune enrollment.

2. Device Lifecycle Management

Coordinate distribution of new devices and collection of legacy devices.

Ensure successful execution of end-user device refresh lifecycle covering:

o Asset assignment

o Device activation

o Decommissioning of old hardware

Maintain accurate tracking of all devices through ServiceNow asset management.

3. User Data Migration & Support

Guide users to back up data to OneDrive prior to transition.

Provide documentation and instructions to ensure smooth migration of filessettings.

Troubleshoot post-deployment issues, including application setup and device access.

Conduct follow-ups to ensure users are fully operational.

4. Logistics & Coordination

Coordinate shipping of devices to remote users via FedEx and track deliveries.

Manage scheduling for deliveryreturns:

o Remote users via scheduling tools

o Onsite users via designated pickup locations

Validate user eligibility through ServiceNow and Azure prior to deployment.

5. Asset & Inventory Management

Update asset records at every lifecycle stage:

o Shipment

o Delivery

o Assignment

o Return

Maintain tracking numbers and audit trails in ServiceNow.

6. Stakeholder & Governance Support

Work closely with project stakeholders (Engagement Manager, SMEs, client teams).

Follow defined governance and reporting structures.

Ensure adherence to agreed service windows and delivery timelines.

Work Environment & Coverage

Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.

Service Window: Monday Friday, 8:00 AM 5:00 PM (EST).

Support Model: Combination of onsite and remote user support.

Required Skills & Qualifications

Technical Skills

Expertise in:

o Windows & Mac OS device setup and configuration

o Imaging and endpoint deployment tools

o Microsoft Intune Endpoint Manager

o ServiceNow (Asset Management preferred)

o Azure AD userdevice validation

Functional Skills

Strong understanding of:

o IT asset lifecycle management

o End-user support and troubleshooting

o Data migration and backup processes

o Logistics coordination and scheduling

Soft Skills

Excellent communication and user interaction skills

Strong coordination and multitasking capabilities

Attention to detail in asset tracking and documentation

Ability to work in fast-paced, high-volume rollout environments