PeopleSoft Consultant with CAPPS- 304FM202729

Position: PeopleSoft Consultant with CAPPS- 304FM202729
Location: REMOTE 
Duration: 10+ months
MOI: MS Teams
Direct Client: State of TX

Responsible for maintaining and supporting the CAPPS Service Desk Application, including, but not limited to:
Product configuration and administrative support.
Remaining current on all functionality offered by BOSSDesk.
Maintaining an ITIL-compliant service desk application.
Ensuring the application remains current with all approved configuration changes to support CPA’s customized version.
Performing advanced troubleshooting and root cause analysis.
Ensuring integration and providing API support (TDIS).
Responding to reported incidents and monitoring the system.
Maintaining technical documentation and knowledge management repository.
Collaborating and coordinating with BOSSDesk as required for engineering and product support.
Assisting with data analysis and requested reporting.
 
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
10
Required
Extensive Texas public sector experience, directly working for or supporting a Texas state government agency
10
Required
Extensive experience performing technical activities in support of CPA application systems
10
Required
Extensive experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross functional communication
10
Required
Experience preparing materials for and conducting executive-level presentations
10
Required
Experience performing technical project management activities in support of CPA’s CAPPS program
10
Required
Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
10
Required
Extensive knowledge of/experience with data integration, data quality, and SDLC processes and methodologies
10
Required
Technical experience with PeopleSoft FSCM or HCM 9.2, PeopleTools, Peoplecode, Application Designer, SQL, PS Query, SQR, Application Engine and Oracle 11 or higher
10
Required
Experience with CAPPS Central production and deployment technical support activities for more than 100 agencies and 5 Hub instances.
8
Required
Experience with IT service desk functions, knowledge of ITIL framework methodologies and processes.
3
Required
Providing full support for BOSSDesk or comparable ITIL compliant service desk application.
10
Preferred
Experience with software and hardware management industry best practices
10
Preferred
Experience with CPA’s legacy Statewide Financial Systems production support activities
10
Preferred
Experience developing technical specifications to support IT procurements