Senior ServiceNow Developer AI & ITSM Modernization

Responsibilities

• Design and develop ServiceNow solutions using ITSM Pro Plus capabilities
• Configure and enhance Service Operations Workspace
• Implement and expand GenAI and AI Search capabilities
• Support Virtual Agent, Live Agent, and conversational ticket submission
• Develop advanced ServiceNow scripting and workflow automation
• Build integrations with Microsoft Teams, Entra ID, Intune, SCCM, and SharePoint
• Support orchestration and bi-directional API integrations
• Enhance Employee Center and self-service experiences

Required Skills

• 7+ years of ServiceNow development experience
• Strong JavaScript scripting experience
• ITSM implementation experience
• Flow Designer and IntegrationHub experience
• REST API integration experience
• Workspace experience
• Ability to work in highly customized ServiceNow environments

Preferred Skills

• ITSM Pro Plus
• Now Assist / GenAI
• Virtual Agent
• Employee Center
• Microsoft Teams integrations
• Intune, Entra ID, SCCM integrations
• CSDM knowledge