ERP Support Specialist

ERP Support Specialist

Location: 100% Remote
Duration: 12 months, with potential extension

Job Overview

We are seeking an ERP Support Specialist with hands-on Agility ERP experience to provide day-to-day technical and production support. The ideal candidate can quickly troubleshoot and resolve Tier 1/Tier 2 issues in a ticket-driven environment.

Key Responsibilities

• Provide production support for the Agility ERP system.
• Troubleshoot and resolve Tier 1/Tier 2 user issues and break/fix tickets.
• Perform daily data maintenance and routine system support.
• Generate reports and assist users with ERP-related requests.
• Create, update, and maintain user accounts and access.
• Respond to approximately 20–25 support tickets per day.
• Provide direct support to end users and resolve issues efficiently.
• Maintain data accuracy and system integrity.

Required Qualifications

• Hands-on Agility ERP experience is required.
• Experience supporting ERP systems in a production environment.
• Strong troubleshooting and problem-solving skills.
• Experience handling ticket-based support.
• Excellent communication and customer service skills.
• Ability to work independently in a fully remote environment.
• Must be available to support EST business hours.