Network Onsite Delivery Lead

Role: Network Onsite Delivery Lead

Location:  Kalamazoo, MI or Allendale, New Jersey

Job Description:

Network Onsite Delivery Lead

-- Delivery Management with ITIL Experience
-- Customer management
-- Leading strategic discussions and roadmap with customer leadership
-- Thought leadership in bringing automation and process improvement in service delivery
-- Leading Major Incidence calls and driving RCA process
-- Managing coordination and follow-up/escalations to deal with 3rd Party vendor support tickets/issues
- Ability to configure and discuss Routing and Switching technologies, MPLS , Network Security, Data Center networks – firewalls, IDS/IPS, VPN, load balancers

- Must have hands on experience on Dell switches and Paulo Alto firewall.

- Switching: Cisco Catalyst Switches, VLAN, STP, VLAN Trunking

- Understanding of Cisco ASA (Cisco VPN Technology)

- Understanding of Cisco Wireless LAN Controllers and Access points.

- IP routing and switching.

-  Understanding of Cisco ACI and SD-WAN
-- Network Monitoring and Alerts management
Roles & Responsibilities
Onsite Delivery Lead – Network Administration Managed Service Team