MES Support Engineer / MES Application Support Lead

Job Title: MES Support Engineer / MES Application Support Lead

 Location: Grand Rapids, MI 49512   (100% Onsite )         

Overview

Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on ThingWorx technology and includes the following applications:

Connected Work Cell (CWC)

Asset Monitoring & Utilization (AMU)

Real-Time Production Performance Monitoring (RTPPM) The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.

Key Responsibilities

MES Application Support

Provide operational support for ThingWorx-based MES applications (CWC, AMU, RTPPM).

Manage incident, service request, defect, and deployment-related tickets.

Perform ticket triage, prioritization, tracking, escalation, and closure.

Support production stabilization, hypercare, and post-deployment activities.

Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.

Integration Support

Monitor and support integrations between MES and:

Oracle E-Business Suite (Kittyhawk)

TIPQA

Data Lake / Redshift

WebMethods interfaces

IGS / OPC-UA / Databridge communications MTConnect and Kepware environments Brady Printers and Laser Etching systems System Administration & Maintenance

Monitor application health, alerts, performance, CPU and memory utilization.

Support software patching, upgrades, security updates, and validation testing.

Coordinate maintenance activities and planned outages.

Support lower environments (Development and QA) and validate changes before production deployment.

Maintain support documentation, procedures, ticket updates, and operational logs.

Operational & Reporting Support

Provide daily status reporting on incidents, risks, blockers, and escalations.

Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.

Deliver monthly SLA and operational performance reports, including:

System availability

Ticket volumes and resolution metrics

Root cause analysis

Corrective and preventive actions

Required Technical Skills

Candidates must demonstrate experience in:

Manufacturing Execution Systems (MES)

PTC ThingWorx Platform

Microsoft SQL Server

Authentication / Single Sign-On (SSO)

SSL Certificates and Security Administration PLC / SCADA Integrations Kepware, MTConnect, IGS or similar industrial connectivity platforms Application Monitoring and Performance Tuning Backup and Recovery Processes Troubleshooting across Application, Network, and Device Layers Operational Technology (OT) Networks ServiceNow ITIL-based Support Processes