Customer Service Telephony Manager (7428) - Cambridge

Job Title: Customer Services Telephony Manager

Salary: 35,200 - 45,700

Location: Cambridge, UK - Hybrid (at least 2-3 days per week in the office)

Contract: Permanent

Hours:Full time (35 hours per week)



We are seeking a detail-orientedTelephony Managerto support the day-to-day operations of our customer service communication systems. In this role, you willbe responsible forthe routine maintenance and administrative upkeep of the telephony platforms used by Cambridge University Press & Assessment.

We areCambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.


About the role

As ourTelephony Manager, your primary focusis to ensure the steady-state operation of our contact centre telephony systems. You...