Haystack
← Back to Jobs
Engineering

(On-Site) Level 2 Engineer

HireArchi LLCHonolulu, HI🇺🇸United StatesPosted 14 Jul 2026

Why This Role Stands Out

Advance your engineering career in a dynamic Honolulu-based role where you'll tackle complex technical challenges and contribute to client success. This position is ideal for a technically adept and client-focused individual eager to grow within a reputable company, offering competitive compensation between $55,000 and $75,000 annually. Seize this opportunity to broaden your expertise and make a tangible impact.

Quick Overview

Salary
$55k - $75k/yr
Work Type
On Site
Level
Mid Senior

Job Description

Location: Honolulu on the island of Oahu (On-site)

Salary: $55,000 - $75,000 YEARLY

Position Overview

The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small project execution across client environments. This role serves as an escalation point for Level 1 technicians and works closely with senior engineers, service coordination, and service management to deliver timely and effective support.

The ideal candidate is technically capable, organized, client-focused, and able to operate effectively in a fast-paced MSP environment supporting multiple client infrastructures.

Responsibilities

  • Troubleshoot and resolve escalated service requests and incidents
  • Support Windows desktop, server, and Microsoft 365 environments
  • Configure and maintain networking, VPN, firewall, wireless, backup, and endpoint security systems
  • Perform routine maintenance, patching, and system health checks
  • Complete small to mid-sized projects and assist on larger implementations
  • Maintain accurate documentation and daily time entries
  • Communicate professionally with clients regarding updates, timelines, and next steps
  • Take ownership of assigned tickets through resolution
  • Follow company standards, operational procedures, and security best practices

Technical Requirements

  • Strong troubleshooting skills across Windows environments
  • Working knowledge of:
  • Active Directory
  • Microsoft 365
  • TCP/IP, DNS, DHCP, and VPN technologies
  • Routers, switches, firewalls, and wireless infrastructure
  • Backup and disaster recovery solutions
  • Endpoint protection, MFA, and security best practices
  • Experience with Fortinet, Ubiquiti, SonicWall, Sophos, WatchGuard, or similar platforms preferred
  • MSP experience preferred

Qualifications

  • 2+ years of IT support or systems administration experience preferred
  • Strong communication, organization, and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to work independently while collaborating effectively within a team environment

Similar jobs

Apply now