Technical Consultant

Technical Consultant Location: Remote Employment Type: Full-Time (Part-Time also considered) Salary: Competitive We are seeking a talented and driven Technical Consultant to contribute to our continued growth and success. Working closely alongside the technical and sales teams, you will play a vital, client-facing role in delivering exceptional technical solutions. You will guide clients through their technical requirements – from pre-sales network design and consultancy to post-sales builds and configuration. The provision of these value-added, consultative services is what makes us stand out in the industry. This is an excellent opportunity for an experienced professional with a deep understanding of wireless and networking, exceptional communication skills, and a genuine passion for delivering high-level technical customer support.

Key Responsibilities:

Consultative Support: Provide comprehensive pre-sales and post-sales technical support to clients.<br />Ticket Management: Respond promptly and professionally to technical inquiries in line with agreed SLAs.<br />Site Surveys and Design: Conduct wireless network design, surveying, and consultancy (requires the ability to travel to various UK-based customer sites).<br />Documentation: Accurately document completed work for both internal records and client handovers.<br />Systems Maintenance: Assist the existing technical team with maintaining and optimising internal systems.<br />Thought Leadership: Create engaging technical content for social media and represent the company at industry conferences.<br />Relationship Building: Engage in active vendor and client networking. Core Services Delivered: End-to-end network design.<br />Wireless design, site surveying, and advanced diagnostics.<br />Pre-configuration of network equipment before client dispatch.<br />Remote break-fix support and troubleshooting for customer network configurations. Skills and Qualifications Essential

Requirements:

Strong foundational understanding of networking principles.<br />Proven expertise in Enterprise wireless networks and wireless design / implementation.<br />Experience with dynamic routing protocols (OSPF and BGP) and IPv6.<br />Previous experience providing dedicated end-user technical support.<br />Familiarity with helpdesk or CRM software platforms.<br />Outstanding communication skills and a highly personable approach. Desirable Experience: Wireless design and diagnostics using Ekahau, Hamina or Sidos.<br />Working knowledge of Proxmox virtualisation.<br />Experience in Wireless ISP (WISP) design.<br />MikroTik certification (Engineer level).<br />Working knowledge of key vendors, including Ubiquiti, MikroTik and TP-Link.

Why Join:

Professional Growth: Full vendor training provided to keep your skills sharp.<br />Great Culture: Be part of a fast-growing business with a highly supportive, collaborative team environment and a strong industry reputation.<br />Time Off: 25 days annual leave plus bank holidays.<br />Future Security: Employer pension contributions. If you have a background as a Network Engineer, Network Administrator, Systems Administrator, IT Consultant, Solutions Architect, or Technical Support Specialist and are ready to step into a dedicated Technical Consultant role, we would love to hear from you. Apply today