Network Field Engineer

Job Title: Network Field Engineer

Location: Clinton Township Michigan (Onsite)

Job type: Contract

•       Must have experience with CISCO installing/Configuring devices, LAN/WAN, Avaya, familiar with port activations, configuring switches update firm ware

•       TCICP, LPS

•       routing protocols BGP, OSPF

•       Education: Associates Degree, Bachelor's preferred

•       Certification: CCNA is plus (if they do not have, they must be working towards it)

•       Must have reliable transportation as Field Engineer as they will travel between sites

•       This is a field engineering role

•       The candidates will drive from location-to-location site to site to troubleshoot Various types of Incidents and task as well as Projects

PHYSICAL DEMANDS/WORKING CONDITIONS:

•       Normal office environment with minimal exposure to noise, dust, or extreme temperatures

•       Education

•       Associate's degree or one to two (1-2) years of vocational technical training preferred

•       Minimum of 1-5 Years of Study towards a Cisco Certified Network Associate (CCNA) Certification

Duties

•       The Network Field Engineer provides support for LANs, WAN connections, and application performance troubleshooting

•       This individual is responsible for delivery of new functionality, day-to-day operations, and participating in break/fix activities

•       Monitor the day-to-day operations of the data network within his/her defined scope

•       Provide technical assistance and resolution for network problems

•       Recommend and assist with the implementation of complex upgrades and improvements to the data network as assigned

•       Work with other infrastructure groups and end-users to identify and troubleshoot performance issues in an enterprise environment

•       Monitor the installation, maintenance, and monitoring systems of the Clients' network

•       Participate in on-call rotation

•       Problem Solving and Critical Thinking

•       Applies advanced skills to resolve complex problems not covered by existing procedures or practices independently

•       Displays a high level of critical thinking in bringing successful resolution to high-impact, complex and/or cross-functional problems

•       Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

Skills

•       Minimum of 2-4 years of In-depth troubleshooting and understanding of practical networking systems such as LAN, firewalls, routers, PC’s and Printers

•       Comprehensive understanding of network services and networks such as TCP/IP, OSPF and EIGRP

•       Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently

•       Can, without assistance, plan, implement, and/or engineer network solutions based upon Cisco equipment with intermediate to advanced complexity

•       Able to create comprehensive documentation using Visio and related tools

•       Knowledge of HIPAA regulations preferred

•       Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices

•       No direct supervisory or leadership experience required

•       In-team mentoring experience

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:

        • Communication

        • Ownership

        • Understanding

        • Motivation

        • Sensitivity

        • Excellence

        • Teamwork

        • Respect

    • Must practice the customer skills as provided through on-going training and in-services

    • Must possess the following personal qualities:

        • Be self-directed

        • Be flexible and committed to the team concept

        • Demonstrate teamwork, initiative and willingness to learn

        • Be open to new learning experiences

        • Accepts and respects diversity without judgment

        • Demonstrates customer service value

Languages

    • English

        • Read

        • Write

        • Speak

Certifications & Licenses

•       Cisco Certified Network Associate (CCNA