D365 BC Consultant

My client, a reputable Australian Household name, is seeking the an experienced D365 BC Consultant to join their growing team.

permanent role based Inner West Sydney and would be open to hybrid work.

Qualification:

• Bachelor's degree in computer science, finance, business administration or related field.

Responsibility:

• Supervise, allocate work, and mentor a cross functional team in the maintenance, improvement and support of Commercial application systems. Lead best practices to guarantee the reliability and scalability of the platform and processes.


• Lead and provide hands-on applications support for the Commercial business, perform investigation and issue replication to resolve incidents. Allocate and review open tickets to be resolved within SLA by the functional team.


• Be the Expert in Microsoft Dynamics 365 and Power Platforms championing the platform across Commercials.


• Lead the gathering, analysis and documentation of business requirements, ensuring alignment with strategic Commercial business objectives. Work closely with the technical teams to bring the solutions to life.


• Lead and provide hands-on applications support for the Commercial business, perform investigation and issue replication to resolve incidents. Allocate and review open tickets to be resolved within SLA by the functional team.


• Be the Expert in Microsoft Dynamics 365 and Power Platforms championing the platform across Commercials.


• Lead the gathering, analysis and documentation of business requirements, ensuring alignment with strategic Commercial business objectives. Work closely with the technical teams to bring the solutions to life.


• Be the expert for the Dynamics 365 Platform for the Organisation.


• Facilitate and conduct user training, workshops and ongoing knowledge support to promote system adoption and maximise efficiencies.


• Support change management activities including go-live planning, risk mitigation, and post deployment support


• Be the hands-on support lead for the D365 applications including Business Central and Customer Engagement including other platform extensions and integration applications.


• Collaborate with the technical team, other teams and external vendors to resolve incidents and action service requests.


• Escalate issues to the relevant parties as required.


• Develop and maintain comprehensive documentation such as knowledge base articles, functional design documents, process flows, test cases, and user guides.


• Take the lead in working with the commercial business stakeholders to gather, analyse and document business requirements that align with the business objectives.


• Develop functional specifications and work with the technical analysts and developers for the solution delivery.


• Setup a schedule and monitor the proactive review of all module configuration.


• Configure core modules such as Finance, Supply Chain, Inventory, Sales, Purchasing, Logistic, and Manufacturing based on business needs and industry best practices.


• Provide regular reporting to the Commercial Applications Delivery Manager for all support statuses and plans to resolve.

Knowledge/ Skills:

• 3-5 years deep functional knowledge of D365 Business Central modules and their dependencies.


• Experience in implementing D365 Business Central either individually or as part of a team.


• Industry experience: B2B, warehousing, supply chain and finance domains are highly desirable.


• Strong communication skills across different vendors and 3rd parties.


• Strong experience in translating business requirements into actionable solutions.


• Demonstrated ability to work effectively with cross functional teams, including finance, operations, supply chain, and IT.


• Excellent verbal and written communication skills, capable of engaging both technical and non-technical audiences.


• High proficiency in creating functional documentation and process mapping.


• Experience in using ServiceNow, Azure DevOps, Microsoft Teams and MS Office Applications.


• Relevant D365 Business Central, Functional Analysis certifications are advantageous.


• Familiarity with Power Platform (Power BI, Power Automate) is a plus.


• Familiarity with Agile/Scrum methodologies and iterative project delivery.