Funeral Service Delivery Specialist

Who is Bare

Bare is Australia's most highly rated end of life business - supporting Australian families through the hardest time in their life.

We are a company dedicated to providing accessible, affordable end-of-life care to change the way that Australians deal with death. Our aim is to change the game in the funeral industry which has long provided expensive, traditional, cookie cutter services that don't always meet the needs of the modern Australian.

By combining empathy with technology, we're creating end-of-life experiences that are simple, personalised and affordable. In only five years, we've served more than 50,000 families, have become Australia's most awarded end-of-life provider (with awards in customer service, innovation and digital disruption), and have built a team of more than 200 people committed to changing the way Australians deal with end-of-life. And we're just getting started.

Hear more about our story here!

About the role

This is a Multi Faceted role combiningFuneral Concierge / Conductor,Transfer Driver and Return of Ashes Specialist responsibilities. It's ideal for someone who takes pride in helping others, provides calm and compassionate support during emotional times, and is equally comfortable caring for families at services and assisting behind the scenes with the respectful transfer of their loved one.

Key responsibilities

Funeral Concierge duties:

• Attend funeral and memorial services as an on-site support for families and celebrants.
• Greet guests, manage event setup, and ensure each ceremony runs smoothly.
• Set up flowers, tables, and orders of service.
• Operate music, slideshows, and AV equipment as required.
• Liaise with celebrants, venue staff and families to deliver a calm, seamless experience.
• Remain composed and adaptable when last-minute changes arise.

Transfer & care duties:

• Transfer deceased persons from the place of passing to mortuary facilities (including hospitals, aged care, private homes and public settings).
• Work respectfully with healthcare staff, police, and coronial personnel.
• Communicate compassionately and professionally with families.
• Handle and transport the deceased with care, using provided tools and training (manual handling required).
• Safely navigate stairs or limited-access locations.
• Participate in an on-call roster and meet agreed response timeframes.

Care Package Delivery

• Coordinating all ashes returns to our families around the NSW area, being the key point of contact
• Arranging directly with families the best possible return of ashes experience for them
• Going above and beyond to make sure customer experience is exceptional, including being flexible and patient with any requests
• Contributing to Bare content and resources we provide customers, to ensure they are well informed, supported and empowered.

About you

You are:

• Compassionate, composed and empathetic - you genuinely care about helping others.
• Reliable, professional and calm under pressure.
• Physically fit and capable of safe manual handling.
• Comfortable using basic technology (AV, laptops, music systems).
• A team player with excellent communication skills.
• Someone who approaches every task with dignity and respect.

Requirements

• Full, valid driver's licence and personal transport.
• Current Police Check (or willingness to obtain).
• Working with Childrens Check (or willingness to obtain)
• Full working rights in Australia.
• Mobile phone.
• Ability to commit to a reliable roster.
• Strength and fitness to assist with manual transfers.

What's in it for me?

Someone in our end-of-life team recently described their role this way: "This is the most impactful work I've ever done. I feel lucky to be able to help people that truly need support." So, there's that. We've also been named one of the 2026 Top 10 Inspiring Workplaces across Australasia - proof that our people-first culture is more than just talk.

In addition, we offer:

• Great opportunities for personal growth, promotion, and career development
• Work-from-home flexibility - with plenty of autonomy and trust
• A friendly, fun, and supportive environment - people genuinely love what they do at Bare
• Competitive remuneration package
• The chance to make an impact at one of the most critical moments in someone's life

The main reason you'll join, though, is because you believe in what we do and are excited to truly transform an industry.

Sound like you? Apply now with your CV and a cover letter telling us why you want to be part of Bare.