Key Responsibilities

Architecture & Design: Define the end-to-end technical architecture for Salesforce Field Service implementations.
Optimization Setup: Configure and tune the SFS scheduling engine, including policies, objectives, and work rules.
Integration Management: Design secure integrations between Salesforce and external Enterprise Resource Planning (ERP) or inventory systems.
Mobile Configuration: Architect the SFS mobile app experience, ensuring seamless offline functionality and data synchronization.
Governance: Establish development standards, review custom code (Apex, Lightning Web Components), and manage release pipelines.
Stakeholder Alignment: Translate field service business requirements into scalable technical blueprints for development teams.

Required Skills & Qualifications

Experience: Minimum 5+ years of Salesforce architecture experience, with at least 2+ years focused specifically on Salesforce Field Service (formerly FSL).
Certifications: Current Salesforce Certified Field Service Consultant or Application/System Architect designations.
Technical Skills: Deep expertise in SFS core objects, Work Order management, inventory management, and the Service Cloud console.
Development: Strong proficiency with Apex, Flows, LWC, and Salesforce APIs.
Problem Solving: Proven track record of optimizing complex dispatching and routing algorithms.

Preferred Qualifications

Experience with MuleSoft or other middleware platforms.
Background in industries with large mobile workforces (e.g., utilities, manufacturing, telecommunications).

Salesforce Field Service (SFS) Architect

Quick Overview