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Major Incident Leader - 24/7 IT Operations

NSW Public Service CommissionRyde, New South Wales🇦🇺AustraliaPosted 14 Jul 2026

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Transport For NSW is seeking a Service Operator in Macquarie Park, NSW, to monitor and manage critical technology incidents in a 24/7 Command Centre environment. The role requires coordinating across technical teams, service providers, and business stakeholders to restore services and minimise disruption.

You will lead incident response activities, maintain operational visibility, and support ITIL processes to improve resilience and service performance across the organisation.

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